North American Training Group: Check State Anti-Fraud Training Requirements


NATG's top industry professionals have years of state anti-fraud compliance experience. We are insiders who know how tough it is to stay on top of all required compliance training. We make insurance fraud training easy and convenient, whether online, or on location, with our customized annual and new hire training courses, whereas we create multiple versions for all lines of insurance as well as for all types of personnel. There is no need for your staff to train on something they do not perform!


Many states continue to add fraud training regulations to their SIU fraud plans which mandate personnel to obtain an introductory or an on-going annual anti-fraud training for integral personnel.  NATG will tailor a program and provide the courses necessary to keep our clients on top of all their training requirements. We provide multiple versions for all lines of business as well as versions for the proper departments. NATG will track and maintain all of your employee training records and diary each for their annual training. As an administrator, you have complete access to your employee's records, transcripts, certificate of completions and access to our reporting features.


A means to combating insurance fraud is through education. As more states add Fraud Plans to their requirements, Education is to be included in those plans. NATG has made it simple for you and your company to obtain the Anti-Fraud Compliance Training required of you.


Advantages

  • Courses taught online or in your place of business.

  • Programs tailored to meet your company or state mandates

  • Client company’s SIU procedures, guidelines, and contacts included

  • All material is editable and is updated as needed

  • New courses created annually.

  • Frees your time to engage in other important activities

  • Cost and time effective

  • Lively and stimulating course content

  • Independent of any investigation vendors, so no marketing or sales promoting occurs at any time.

  • Our courses both enhance career development and increase productivity. browse our course offerings and see why NATG is the trusted partner in fraud Training, continuing education and Insurance Fraud Certification.

Date: 2014.09.25 Category: Business Comments (0) Trackbacks (0)

Experts close to perfect in determining truth in interrogations using active question methods

From the International Communication Association media release:

Determining deception is a tool of the trade for law enforcement.

The Good Cop/Bad Cop routine is etched in our minds as an effective method of finding out the truth. But prior research has shown that lie detecting is a 50/50 shot for experts and non-experts alike. So what exactly can we do to find out the truth?

A recent study published in Human Communication Research by researchers at Korea University, Michigan State University, and Texas State University, San Marcos found that using active questioning of individuals yielded near-perfect results, 97.8%, in detecting deception.

Timothy Levine, Hee Sun Park (University of Korea), David Daniel Clare, Steve McCornack, Kelly Morrison (Michigan State University), and J.Pete Blair (Texas State, San Marcos) published their findings in the journal Human Communication Research. The researchers conducted three studies based on sets of participants who were asked to play a trivia game. Unbeknownst to the participants, a confederate was placed with them offering an incentive and opportunity to cheat at the game, since cash prizes were involved. In the first experiment 12% of the subjects cheated; in the second experiment 44.9% cheated.

An expert using the Reid Technique interrogated participants in the first study, this expert was 100% accurate (33 of 33) in determining who had cheated and who had not. That kind of accuracy has 100 million to one odds. The second group of participants were then interviewed by five US federal agents with substantial polygraph and interrogation expertise. Using a more flexible and free approach (interviews lasted from three minutes to 17 minutes), these experts were able to accurately detect whether or not a participant cheated in 87 of 89 interviews (97.8%). In the third study, non-experts were shown taped interrogations of the experts from the previous two experiments. These non-experts were able to determine deception at a greater-than-chance rate – 79.1% (experiment 1), and 93.6% (experiment 2).

Previous studies with "experts" usually used passive deception detection where they watched videotapes. In the few studies where experts were allowed to question potential liars, either they had to follow questions scripted by researchers (this study had no scripts) or confession seeking was precluded. Previous studies found that accuracy was near chance -- just above 50%.

"This research suggests that effective questioning is critical to deception detection," Levine said. "Asking bad questions can actually make people worse than chance at lie detection, and you can make honest people appear guilty. But, fairly minor changes in the questions can really improve accuracy, even in brief interviews. This has huge implications for intelligence and law enforcement."

Levine's findings have led him to develop a new theory, Truth Default Theory. Levine's idea is that when humans communicate with other humans, they tend to operate on a default presumption that what the other person says is basically honest.

"The presumption of honesty is highly adaptive. It enables efficient communication, and this presumption of honesty makes sense because most communication is honest most of the time. However, the presumption of honesty makes humans vulnerable to occasional deceit" Levine said. "There are, of course, times and situations when people abandon this presumption of honesty, and the theory describes when people are expected to suspect a lie or conclude that a lies was told, and the conditions under which people make truth and lie judgments correctly and incorrectly."

"Expertise in Deception Detection Involves Actively Prompting Diagnostic Information Rather Than Passive Behavioral Observation," by Timothy Roland Levine, David Daniel Clare, J. Pete Blair, Steve McCornack, Kelly Morrison and Hee Sun Park; Human Communication Research


Date: 2014.09.09 Category: Health Comments (0) Trackbacks (0)